Pissed with Mio Broadband!

December 8, 2007 | Yet to be sorted

It happened before and it happened again!

A week or so ago…
It was the first time I couldn’t connect my mac to my bb. So I called Singtel technical support for help. After more than 30 mins of trying, he giving me useless advices (all I’ve already tried prior calling them), telling me to hold while he check and then come back with the exact same instructions, I was still unable to connect to my wireless bb! And he has the guts to tell me something is wrong with my airport connection! He asked me to send my mac for service! I got so pissed I hung up.

I tried changing some of the settings again, I managed to get myself connected again. In the end I still didn’t know what the problem was.

Then these couple of days, I got the same problem again. I fiddled with the configuration and still unable to connect. Up to a point when I thought there’s something wrong with my airport. (But this couldn’t be the reason as I was able to connect my mac wirelessly at the office and on Wireless@SG.) So I told my brother who was using the pc to turn it off so that I can try connecting. And if I could connect when he’s offline, than something must be wrong with my modem or Singtel mio bb.

He turned off the pc, I reboot my mac, and tadah! I’m connected! So what have I concluded?

There’s nothing wrong with my mac.
There’s nothing wrong with the user. (me)
It’s either the modem or the connection which has the problem! I’m so going to call and screw the tech support later in the morning! Too exhausted to waste my energy on them now.

If they still insists that its my mac that has the problem, I’m so going to storm down to the store to demand for a refund or at least a proper clarification!

Why did I trust Singtel that much? Should have stuck with my starhub in the first place. Now I can’t cos I’m stuck with their 2 year plan! Sickening!

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http://nttup.wordpress.com NTT

I have had pathetic experience with Singtel’s tech support before. It’s obvious they don’t know much about computers, and they have the guts to tell you that you are wrong… Idiots.

Singtel/singnet should really train better people for such jobs..
http://decayonnet.blogspot.com DK

To be fair, it’s not easy to troubleshoot something over the telephone line.

Which is also why I’ll never work at helpdesk. Over my dead body.
http://claudia.limedsign.com claudia

Yes its hard to troubleshoot over the phone, but if he was unsure, he shouldn’t have told me that my airport is spoilt! If the person calling was not as savvy, he/she would have believed him and waste time sending it back to mac for service.

I’ve been using Singtel for like yearssss… perhaps its time to change… after my CONTRACT! haiz…
http://mrmalique.com malique

so if its down, does your other mio stuffs go down too? (telephone line etc)
ive always wanted to get mio, but i cant trust my phone/internet/etc/etc on one single modem. If it goes down, all services goes down. Yes?

i really hope all isp can provide a better internet experience. non of them are really that impressing. btw, it really is hard working as a helpdesk officer. a friend had heard all possible hokkien curse words. :P
http://claudia.limedsign.com claudia

it doesn’t go down. it only allows 1 connection. when my bro uses it on the pc, i can’t get my mac connected. once he disconnect, i’ll be able to get connection on my mac. very strange. shouldn’t wireless bb allow multiple connections? it was working fine with us connecting at the same time earlier. but these days it just went wonkie.

i’d been on the other line of the call too. I know how tough it is. That’s why I’ve always been very nice to customer service/ helpdesk, but some of them really doesn’t deserve my friendly and nice tone. Once they blew my tolerance limit, I don’t shout at them. I just hang up.
http://www.jason.sg Jason Ho

hmmm…I got my MacBook a few days back and while going to configure the wireless portion, the Apple guy at the shop asked me if I was using Starhub or Singtel. Heard that connecting to Singtel can be a real b**ch (opps excuse me)

But having said that, connecting to Starhub may be easier but the speed these days have been soooooo slow and it is ticking me off big time. Guess there are no perfect service provider eh?
jeTAime

claudia! haha interesting way of popping by your site. was searching for singnet’s technical helpdesk contact number since their site’s contact page apparently is dead (whatever). anyway jet here. erm.. #club10? haha
http://claudia.limedsign.com claudia

@jeTAime! Omg! It’s been like eons leh! HAha! Thanks for popping by… but not quite the right way lah. haha.

How have u been? U blog?
http://www.the-upperroom.com Kevin

You must be talking to an Indian national some where i Indian. Those helpdesk companies cannot afford to hire IT guys since the technically ones can easily get a higher paying job in India, SG or US. Many of these helpdesk people are Bachelor of Arts holder who did maybe a post-grad dip in IT or some silly certification.

They are clueless because they never even own a PC/notebook in their life. When you ask a question, they search their knowledeg database for an answer.

Next time try google instead of calling them.

Kevin’s last blog post..doodling….
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